Returns & Exchanges

At D-Link International Pte, we are committed to providing high-quality networking solutions and offer a 30-day return policy for defective or incorrect items. Please ensure all electronic products are returned in their original packaging with all included accessories and documentation.

Return Process

• 1.
  Initiate a Return Request

  Log in to your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Technical Assessment

  Our technical support team will review your request and may contact you for troubleshooting to determine if the hardware requires a replacement or repair.

• 3.
  Secure Packaging

  Once your RMA is approved, pack the device securely in its original box, ensuring the RMA number is clearly labeled on the outside of the shipping package.

• 4.
  Inspection and Resolution

  Upon receiving your item, our quality control team will inspect the hardware and process your exchange or refund within 7 to 10 business days.